Privacy Policy

1. Introduction

Conduit Labs Inc. ("Conduit," "we," "us," or "our") operates the Conduit platform and the website at conduit-labs.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

Information you provide directly:

When you request a demo, create an account, or contact us, we may collect your name, email address, company name, phone number, job title, and portfolio size. If you use the Conduit platform, we collect information you input such as building details, budget figures, and configuration preferences.

Utility data:

When you connect utility accounts through the platform, we access and store utility billing data including account numbers, usage data, charges, billing periods, rate information, and service addresses. This data is used solely to power the Conduit platform for your organization.

Automatically collected information:

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and pages viewed. We use this information to analyze trends and improve our services.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Conduit platform and its features. Process and respond to your inquiries and demo requests. Send you relevant communications about the platform, including service updates and alerts you have configured. Generate analytics, reports, and insights within the platform for your organization. Detect and prevent fraud, abuse, and security incidents. Comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal information or utility data. We do not share your data with third parties for their marketing purposes.

We may share information with:

Service providers who assist us in operating the platform (hosting, analytics, email delivery), subject to confidentiality obligations. Law enforcement or regulatory bodies when required by applicable law. Parties in connection with a merger, acquisition, or sale of assets, with notice to affected users.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.3) and at rest (AES-256), role-based access controls, multi-tenant data isolation, and regular security reviews. While no method of transmission or storage is 100% secure, we strive to use commercially acceptable means to protect your data.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you terminate your account, we will delete or anonymize your data within 90 days, unless retention is required by law or for legitimate business purposes such as resolving disputes.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information, as well as the right to opt out of certain data processing activities. To exercise any of these rights, please contact us at privacy@conduit-labs.com.

8. Cookies

We use essential cookies to operate the platform (authentication, session management). We may use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Conduit Labs Inc.
New York, NY
privacy@conduit-labs.com